Customer Returns

Any defective shipped material can be returned by the corresponding customer. This return is recorded and generates an additional shipment.

The Customer Returns function displays the Customer Returns management window. This window displays the shipments corresponding to the selected order.

The line customer return window is accessed by clicking on the Lines button. The line corresponding to the defective material has to be entered. The window displays the information concerning this material (ordered quantity, receipts, etc…). The returned quantity (as well as the associated warehouse and inventory status) has then to be entered. The process is validated by clicking on the OK button. The status of the order then switches from closed toward approved (excepted if the box Complete is selected). An inventory transaction note is generated and can be displayed via the Inventory transaction notes function (Logistics menu).

 If the Ar&AP function is activated, such returns result in the creation of customer credit note.